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28/9/2020  
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INTERVIEWS

Lloyds Chief Risk Officer calls on the industry to think in "ethical intelligence"


Juan Colombás, Lloyds Banking Group´s Chief Risk Officer, spoke at a breakfast discussion on "outlook of the financial market in 2014" organised by the Asociación de Directivos y Ejecutivos de Aragón (ADEA)
Redacción 4/4/2014 Send to a friend
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Juan Colombás, Lloyds Chief Risk Officer
In his presentation Mr Colombás identified that, in the new environment that now exists post-financial crisis, banks and financial institutions need to utilise ‘ethical intelligence’ – i.e. understanding what society thinks is the right thing to do. 

In addition, Mr Colombás highlighted new and further challenges and changes that need to be met by the industry if it is to operate effectively and competitively in the future. These include: increasing levels of government debt, regulatory balkanisation, growth of digital platforms, cyber based threats and the changing demographics of the UK.

Since the financial crisis of 2007-2008, Mr Colombás reaffirmed that the participants of the global financial sector are at differing stages of rebuilding their balance sheets and business models.

In this context, he outlined the progress made by the Group working ahead of its peers in successfully and rapidly reshaping its businesses and balance sheet to meet the current challenges. The Group has improved several aspects of its performance including the reduction of costs and strengthened its balance sheet. The Group has also  increased customer satisfaction and reduced its complaints ratio over the last 2 years, reflecting its customer centric goals.

Lloyds Banking Group is a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers. The Group’s main business activities are retail, commercial and corporate banking, general insurance, and life, pensions and investment provision.

The event was held in Zaragoza (Spain) and was moderated by Luis Humberto Menéndez, Business Editor of Heraldo de Aragón

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